RETURNS POLICY
We work hard to provide consistent, quality prints for our customers, however, if you're unhappy with the product you receive, please follow these instructions to return/receive a new product: Email us at phatstrclothing@gmail.com with;
Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to Phatstr Clothing.
Due to the production process, colours, position, size & scale are indicative only.
Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. Returns must also comply with our user agreement.
We do not refund or exchange for change of mind, . Please note: sizing measurements online are within +-2cm—anything outside of this allowance is considered faulty.
Clients must ensure that the product, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.
DELIVERY TIME FRAMES
The nature of print is that the processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (Australia Post, Startrack, Toll Priority and Fastway) we cannot take responsibility, however, we will do our best to rectify the situation.If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.
Garments will not shrink if the correct washing guidelines on the t-shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.
